Refund policy

Due to the nature of our products we cannot accept returns or exchanges.

All orders are packaged with high quality packing materials to ensure everything arrives intact.

Should there be any damages during shipping please contact us by email ASAP and include detailed pictures of the product and the packaging.

 

Defect product during usage

Please take the time to familiarize with the usage guidelines.  While we have taken all necessary precautions to ensure products are of best quality, there could be defects which may cause leakage.  That is why we recommend utilizing under mat for all candle products should leakage happen, stop using the product immediately, take photographs and contact us with your complaint.